Shipping policy

JiYu (“we”, “our”, “us”) operates this store and website at https://jiyuskinhealth.online, including all related products and services (the “Services”).

We use Shopify to manage orders, checkout, and fulfillment.

This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods (sales, holidays, or promotions), processing may take slightly longer.

Once your order is processed, you will receive a confirmation email with tracking information (if available).

2. Shipping Time

Estimated delivery times:

  • United States: 5–8 business days
  • International: 7–20 business days (varies by destination and customs processing)

These delivery times are estimates and not guaranteed.

3. Shipping Rates

Shipping costs (if applicable) are calculated at checkout.

We may offer:

  • Free shipping on selected promotions or orders
  • Standard shipping rates based on destination and package weight

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear in the carrier system.

If you do not receive tracking information within 5 business days, please contact us.

5. Shipping Delays

Delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High order volume
  • Incorrect or incomplete shipping address

We are not responsible for delays caused by third-party carriers.

6. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately.

7. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after marked “delivered” by the carrier.

If your tracking shows delivered but you have not received your package, please contact the carrier first.

We may assist you in filing a claim if needed.

8. International Shipping

We ship internationally to selected countries.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

9. Shopify Fulfillment

Our store is powered by Shopify, which provides order tracking and fulfillment infrastructure.

More information:
Shopify Help Center

10. Contact Us

If you have any questions about shipping, please contact us:

JiYu
Website: https://jiyuskinhealth.online
Email: support@jiyuskinhealth.online
Address: 7454 Old Lucile Rd, Blakely, GA 39823