Contact information
We’re here to help.
If you have any questions about your order, shipping, returns, or products, feel free to contact us and our support team will assist you as soon as possible.
Customer Support
JiYu Support Team
We typically respond within 24–48 business hours (Monday – Friday).
Contact Information
📧 Email: support@jiyuskinhealth.online
🌐 Website: https://jiyuskinhealth.online
🏢 Business Address:
JiYu
7454 Old Lucile Rd
Blakely, GA 39823
United States
Order Support
If your inquiry is about an order, please include:
- Order number
- Full name used at checkout
- Email address used for purchase
- A brief description of the issue
This helps us respond faster and resolve your request efficiently.
Common Support Topics
We can help with:
- Order tracking
- Shipping updates
- Returns & refunds
- Damaged or missing items
- Payment issues
- Product questions
Response Time
- Email support: 24–48 business hours
- Peak periods: response time may be slightly longer
We appreciate your patience.
Shopify Platform Notice
Our store is powered by Shopify, which provides secure checkout and order processing services.
Learn more here:
Shopify Help Center